This Privacy Policy ("Policy") explains how ph511 ("ph511", "we", "us") collects, uses, stores, discloses, and protects the personal information of players ("you", "Player") who access or use the ph511 online casino platform at ph511.win. ph511 is committed to handling your personal data responsibly and in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
By registering an account or continuing to use ph511, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of ph511 and contact support to request account closure.
These are the core data privacy principles ph511 upholds for every Filipino player on the platform.
ph511 only collects personal data that is directly necessary for account registration, identity verification (KYC), payment processing, fraud prevention, and compliance with PAGCOR regulations. We do not collect data we don't need, and we do not sell your personal information to third-party marketers or data brokers.
All personal data stored by ph511 is encrypted at rest using AES-256 encryption. Data in transit between your device and ph511 servers is protected by TLS 1.3. ph511 undergoes regular third-party security audits, and access to player data is restricted to authorized personnel under strict need-to-know controls. Your GCash details and Philippine bank account information are never stored in plain text.
As a Philippine resident, you have rights under Republic Act No. 10173 including the right to be informed, the right to access your data, the right to correct inaccurate data, the right to erasure where legally applicable, the right to object to processing, and the right to data portability. ph511 provides mechanisms to exercise all of these rights through your account dashboard or by contacting support.
ph511 does not sell, rent, or trade your personal information to any external party for commercial marketing purposes. Your name, contact details, gaming history, and payment information remain within the ph511 ecosystem and are shared externally only where required by law, regulation, or to fulfill the services you've requested (e.g., processing your GCash withdrawal).
ph511 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, detect fraud, and analyze platform performance. ph511 does not use third-party advertising cookies. A full list of cookies used by ph511, their purpose, and their retention period is available in Section 8 of this Policy below.
ph511 may send you promotional emails, SMS, or in-app notifications about bonuses, new games, and platform updates — but only if you have opted in during registration or via Account Settings. You can opt out of all ph511 marketing communications at any time through Account Settings → Notifications, or by contacting support. Opting out of marketing does not affect transactional messages about your account.
The data controller responsible for your personal information collected through ph511.win is ph511, an online gaming platform operating in the Philippines and serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the wider Philippine archipelago.
ph511 has designated a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. You may contact the ph511 DPO for any data privacy concerns at: [email protected] with the subject line "Data Privacy Request – [Your Account Username]".
ph511 collects the following categories of personal data from players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number (e.g., PhilSys, UMID, passport) | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address (city, province, region) | Registration |
| Financial Data | GCash number, PayMaya number, BPI/BDO/Metrobank account name (not full account numbers), transaction IDs | Deposit & withdrawal processing |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Continuous during platform use |
| Technical Data | IP address, device type, operating system, browser type, login timestamps | Automatic on platform access |
| Communications Data | Live chat transcripts, support emails, feedback submitted through account dashboard | When you contact ph511 support |
ph511 does not collect sensitive personal information (as defined under the Data Privacy Act) such as health records, religious beliefs, or political affiliations unless expressly required for responsible gaming interventions (e.g., problem gambling self-declaration).
ph511 collects personal data through the following means:
ph511 processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The applicable bases for ph511's data processing activities are:
ph511 uses your personal data for the following specific purposes:
ph511 does not sell your personal data. ph511 may share your data with the following categories of third parties, strictly for the purposes described:
All third parties engaged by ph511 that process personal data on ph511's behalf are bound by data processing agreements requiring them to handle your data with appropriate security measures and only for the specified purpose.
Some of ph511's third-party service providers, including cloud infrastructure and game software providers, may be located outside the Philippines. Where personal data is transferred outside the Philippines, ph511 ensures that appropriate safeguards are in place consistent with the Data Privacy Act's requirements for cross-border data transfers, including contractual data protection clauses that provide equivalent protection to that available under Philippine law.
ph511 does not transfer your financial data (GCash number, bank account details) to any party outside the Philippines except where required to process an international card transaction (Visa/Mastercard) through certified payment networks.
ph511.win uses the following categories of cookies and tracking technologies:
ph511 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using ph511, but may affect some preference-based features.
ph511 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law:
When retention periods expire, ph511 securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual.
ph511 implements the following technical and organisational security measures to protect your personal data:
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, ph511 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will inform affected Players without undue delay, consistent with its obligations under the Data Privacy Act.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by ph511:
To exercise any of these rights, contact ph511's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". ph511 will respond within fifteen (15) business days. If you believe your rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines.
ph511 is strictly an adult platform and does not knowingly collect personal data from individuals under the age of 21. The minimum age to create a ph511 account and participate in any gambling activity on ph511.win is twenty-one (21) years, consistent with PAGCOR's regulations for online gaming in the Philippines.
If ph511 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, ph511 will immediately suspend the relevant account, delete the associated personal data, and — where applicable — report the incident in accordance with its regulatory obligations.
ph511 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, ph511's data processing practices, or the services ph511 offers. Material changes will be communicated to registered Players via the email address on file and/or a prominent notice on ph511.win, with at least fourteen (14) days' advance notice before the changes take effect.
The "Last updated" date at the top of this Policy will always reflect the most recent revision. Continued use of ph511 following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using ph511 and contact support to close your account.
For any questions, concerns, or requests relating to this Privacy Policy or ph511's handling of your personal data, please contact ph511's designated Data Protection Officer through the following channels:
ph511's support team is based in the Philippines and is familiar with the rights and processes applicable to Filipino players under the Data Privacy Act of 2012. You will never be required to pay a fee to exercise your data subject rights.
ph511 is built on transparency, security, and respect for Filipino players' privacy. Your personal data is encrypted, never sold, and handled in full compliance with the Philippine Data Privacy Act of 2012. Join thousands of Filipino players who trust ph511 for their online casino experience. Minimum age 21+.
🔞 For players 21 and above only. Gambling involves risk. Please play responsibly.